Terms of Service

Frequently Asked Questions

Q . Are your suits made with real fur?
A . No, unless specifically stated and requested, we only use high quality faux fur, from a variety of sources. We use things like horse hair/other natural fibers for whiskers or accents, and occasionally real feathers as accents.

Q . I paid my 30% initial payment a few months ago, but due to hardship I don't want the costume anymore. Can I get a refund?
A . It seems that a lot of people commissioning costume art are unfamiliar with the way nonrefundable retainers work, so I'm going to clarify how they work with us. The non-refundable retainer is generally explained as cost of materials, but in reality it is a little more complicated than that. It takes time to source out materials, come up with a design (yes, even if you have detailed reference, it still takes time to translate that into a 3D design), order samples, and wait on the fur to come in, let alone shipping on the materials and supply runs locally and the like. All of this is time we cannot spend working on other projects. The retainer ensures we are compensated for our time should a cancellation occur, and for the loss of opportunity for other work should you back out once we've committed our time to your project. Therefore, in our case at least, the non-refundable retainer is exactly that - NONREFUNDABLE. That includes material refunds.

Q . What are your shipping policies?
A . Shipping is done through USPS. All items will be sent with tracking and insured for the full value of the contents. International customers: Your parcels will be marked as 'HS code 430400, Artificial fur and articles thereof' and the full value of the commission will be marked on the invoice and customs forms. Please anticipate your country's VAT/customs fees, these are your responsibility.

Q . How do I wash my suit?
A . Please look at the care guide!

Q . I want to make a suit. Tell me how you do everything!
A . Help fund our Indiegogo campaign and get in on the ground level of a book designed to do just that -show you every step of the build process we use on our costumes! Also, check out our tutorials page!

Working with Foxfire Fantasy

By making a payment toward a commission, you are acknowledging having read and are agreeing to abide by the following terms.

Our artistic preference leans heavily toward realism and natural colored animals. We will work from PG/censored drawn reference materials, but our representation will not be a perfect copy of your reference. Markings/designs will be interpreted in our style, and may be altered slightly to best suit a realistic 3D costume built for your shape. Any major changes will be discussed with you prior to implementation.

We can only enter into a legally binding contract with customers over 18. No exceptions will be made.

Projects with a hard deadline will not be accepted. We will provide an estimate for completion, but this is not to be considered a guaranteed completion date under any circumstances. One of our artists also lives with and works around an autoimmune condition that requires a flexible schedule. Thusly, we do not accept any hard deadlines.

Our standard build style is consumer quality, and is not built to endure the rigors of mascot performance, athletic performance, or other professional applications. Please let us know if you require ultra durable build methods for any of these reasons or a costume for commercial purposes, so we can quote you accordingly. As our work is a custom, handmade, wearable piece of 3D art, and not a mass-produced commodity, expect some slight variation between pieces. Some components may be fragile, and all will require proper care and maintenance to ensure the longevity of the costume. A general care overview sheet will be sent with your costume, but if you have any questions do not hesitate to ask.

We reserve the right to reuse any and all molds/patterns made for your costume, not limited to horns, pawpads, jawsets, claws, tail shapes, fabric patterns, and noses, UNLESS a one-of-a-kind mold surcharge is paid (not to be confused with a standard new mold fee). We will not duplicate any character design for another customer, and all characters we build are the intellectual properties of their respective owners.

Quotes and Payment

Quotes are only considered valid when received in response to a query submitted via our quote form, and only for the queue opening for which the quote was issued. We do not give binding in person quotes. Our prices fluctuate between openings to accommodate advances in skill, changes in prices of materials, and other factors, so please resubmit a quote form if you are resubmitting your character for a new round of slots. Due to the amount of quote requests we receive during queue openings, we can only respond to those who are being offered a slot. Shipping is not included in the price quoted.

We reserve the right to decline a commission for any reason. We also reserve the right to cancel a commission at any point. If we are canceling due to any reason other than listed below, you will receive a full refund, including your retainer fee. If we are canceling due to harassment, nitpickiness/excessive requests for changes, non-responsiveness to communication, abusive language/behavior, non-payment, sharing proprietary information or photos from our private platforms, or breach of contract, or you are cancelling for any reason, liquidated damages shall be charged in the reasonable amount of 30% of the total cost of your commission.

If you have been selected for a slot, we require a 30% retainer fee to secure your place in this round of commissions. This will be applied to your total, and is not refundable for any reason. This fee can be paid via bank transfer, Paypal/credit card, or by cashier's check, and must be received by us (or postmarked, for cashier's checks) by 72hrs from our acceptance reply to your quote form or we may move on to the next applicant. Please communicate with us if you require more time, and you would like us to consider an extension.

Projects must be paid in full before construction begins. Payment past the initial retainer fee can happen one of two ways: you can pay the full total up front and be placed into the build queue at the next available slot, or you can make monthly payments of no less than $250 until your balance has been paid in full, and then be put into the build queue at the next available slot. People on payment plans are encouraged to make larger than the minimum payment! If a monthly payment plan exceeds 6 months in duration from the date of the initial quote acceptance, a requote may be required and an adjustment to the total cost may be made to accommodate changes to materials costs and advances in skill and technique.

Projects on a payment plan must make their monthly payments within one week of their due date, or you will be charged a $100 late fee and your project will be put on hold until you are caught up on payments. Please contact us as soon as possible if you will miss/be late on a payment. We may waive your late fee if you give us enough notice. We will consider a commission abandoned if two payments are missed in a row. Full payment is due no later than 12 months from your initial date of quote acceptance, unless otherwise agreed upon.

Projects are locked once they are fully paid. No major changes (color, species, etc) may be made at this point without incurring additional fees; likewise, you will not be expected to pay more if our build time exceeds our requote period.

Under no circumstances will a project be shipped/relinquished to the commissioner if there is any outstanding balance.

Making your Fantasy

We often work on projects in batches, but will endeavor to complete costumes in the order their balance is paid in full. This may mean a customer quoted after you may be completed before your project if they pay in full before you do. Complex projects requiring extensive research and development and/or prototyping may also be completed after the simplest projects of the same batch. Be prepared to wait 12 months or more from the time you are fully paid to receive your costume, but this is to be considered an average. Your wait may be longer or shorter, depending on the size of our queue and the scope of your project.

When we are ready to begin construction on your project, we will request a DTD (duct tape dummy) to be made (if applicable). Only DTDs made using our provided tutorial will be accepted. Do not use any other tutorial to build your DTD! We will ship you the materials required to make a DTD to our specifications, and you will be required to pay shipping to return it (and any leftover supplies) to us. If we receive an improperly/poorly made body DTD, there will be a $75 charge to repair it ourselves (if possible), or we may require you to remake the DTD at our discretion. The fee for repairing incorrect foot DTDs is $25. We need to receive your DTD within one month of your receipt of the materials, or we will bump you down a slot and move on to the next in line. If you are in Texas or within driving distance, we may be able to help make your DTD. There is no charge for this service, but arrangements will need to be made within 30 days of requesting it as outlined above.

Work in Progress (WIP) photos are posted on our Telegram group and our Patreon/Twitter page most frequently. If you would prefer emailed WIP photos, please let us know in advance and we would be happy to accommodate you. Please do not repost or share these emailed WIP photos unless they have our watermarks on them! Some proprietary build methods and materials we do not share photos of, and smaller items like tails and paws may not receive any WIP photos.

If requested, three minor changes may be made to any project to attempt to more closely match references/concepts. The difference between major and minor changes is at our discretion, and any changes requested on previously approved stages will incur additional fees. We reserve the right to reject any change requests that may affect the overall quality of our work, we don't feel that we can execute well, or that deviates too far from our style. 

All costumes will have a mandatory modeled photoshoot. You may be the model for your own project if you can arrange to meet with us at the location of our choosing. This is our preference, but if this is not a possibility, we will acquire a suitable model for our photoshoot. Costumes will be cleaned and sanitized before delivery if a model is used. 

Shipping/Delivery

Shipping cost is calculated at the completion of the project and must be paid before the costume will be shipped. We ship USPS, and tracking/insurance for the full value of the project is mandatory. International customers will be responsible for any VAT/customs fees their country levies. Under no circumstances will we mark your parcels as a gift or for a lesser value, and asking us to falsify customs documents will NOT be tolerated, and will be considered abusive behavior.

If you paid via Paypal, we can ONLY ship to the address listed on your Paypal account. Please ensure this is up to date, and we will verify your address is correct before shipping. If you paid via bank transfer or cashier's check, we will need you to supply us with an address in the following format:

Legal name

Street Address (apt. # if applicable)

City, State/Province Zip Code

Country

If we are attending a convention you will also be attending, or if you are within a feasible driving distance, arrangements may be made for delivery of your costume. This is not always possible, and no discount or refund will be given for not physically mailing your costume.

Our studio is not open to the public, and no studio pick-ups of costumes will be allowed.

Warranty and Repairs

We strive to not only make our costumes visibly outstanding, but comfortable to wear and durable. Please inspect your costume in full upon receipt. In the event of any shipping damage, retain ALL shipping materials and contact us immediately so we can make a claim with USPS. If there is no shipping damage, please inspect your costume thoroughly and report any defects or fit issues to us within 72hrs of receipt of the costume. If no contact is made within 72hrs, we will take it as an acknowledgement that you accept your costume as delivered.

Fit issues will be dealt with on a case by case basis. Minor repairs due to minor errors on either party's part we will repair free of charge, and we will cover half the cost of shipping. Major errors on our part we will repair free of charge, and refund you the cost of shipping it back to us. Major errors on your part (due to improperly given measurements or improperly made DTDs) we will repair, but depending on severity there may be a fee, and we will expect you to pay for shipping both ways. Most errors tend to be minor, and are not uncommon with a highly fitted custom piece like these.

All other workmanship is covered by a 90 day guarantee. If you require very minor repairs, such as popped seams or loss of a claw, we may opt to refund you a percentage of your total so you can get repairs done locally. Otherwise, we will make repairs at no charge, with the buyer paying half of the shipping total. Costumes dirty or damaged due to abuse or neglect, or having alterations/modifications not done or approved by us will be shipped back at the customer's expense, and your warranty will be considered void.

We will repair, upgrade, and touch up any of our work, even if acquired second hand, for the life of the costume, for a fee. Costume owners will be expected to pay shipping both ways after the 90 day period expires.

Disclaimers

Allergies

We work in a home studio, and thusly our workspace is exposed to common incidental household allergens such as the hair/dander of felines and canines, incense, latex, and cleaning supplies. If you have severe allergies to any of these, you may be better served by another studio.

Liability

Foxfire Fantasy and/or its artists will not be held liable for any personal injury or property damage sustained while wearing our costumes. Our work often has an effect on your visibility, dexterity, and/or stability. It is your responsibility to ensure your safety when wearing our work, including having a spotter when out in public, being mindful of heat stroke, and using common sense. Do not participate in contact LARP, roughhouse, go swimming, pilot any vehicle, or over exert yourself.

Conduct

By agreeing to commission us, you agree to the term that using our creations for hateful, discriminatory, or pornographic materials of any kind will cause damage to our reputation. As such, you shall refrain from such activities using our art, or agree to be in breach of contract and be liable for damages in a court of law.

Photography

All photos taken by Foxfire Fantasy or its artists are Copyright of Foxfire Fantasy, LLC, all rights reserved. This includes any and all photos posted on our website, social media, and Patreon/patron groups. Redistribution is prohibited without express written consent. Under no circumstances shall permission be given to mint any NFT or any other third-party transaction method. Breach of this stipulation will constitute a breach of contract with all the penalties thereof. You will also be blacklisted from all future transactions or purchases. 

Terms

These Terms of Service may be changed at any time, but will not be applied retroactively. A PDF copy of our current terms will be sent along with our quote response, and this is the TOS your commission will be bound to.